The option to return your merchandise if you are not satisfied is available. Returns must be made within 15 days of receipt of material. To qualify for a refund you must contact us at 1-888-848-4537 and request an RMA number. For all returns there is a 35% restocking fee. This charge is to cover the cost of shipping, repackaging and restocking the merchandise. You are responsible for the shipping charges back to Beyond Tile on returned merchandise. Your refund is based on the merchandise being returned in the original packaging and in good condition for resale.
When you return merchandise damage during transit can occur if the tiles are not packaged properly of if the cartons are damaged in transit. Shipping the material back in the original cartons is too much stress for the cartons and without additional packaging will result in the boxes breaking. Please ensure that all returns are packaged properly to avoid damage. If the original carton is compromised from the initial transit, repackaging is acceptable and recommended. Refunds are based on merchandise being returned in new condition. If tiles you return are damaged by the shipper during the return transit, your refund will be less the 35% restocking fee and less the amount of damaged tiles. It is the shipper's responsibility (your) responsibility to file claims against the freight carrier ( UPS, USPS, FEDEX ect...) for any tiles damaged during return and your claim may be compromised if the shipper inspects the damage and determines the product was not packaged properly.
There are no options for returns or refunds for installed products. Installation of any material constitutes acceptance of the material. Please inspect your tiles upon arrival to verify that you have received the correct product, quantity, color and that there is no damage. We will be unable to process a claim for any damages if the damage is not reported immediately.